The policy of Bookbinder Conti Borbone is to ensure that all Customers receive Conti Borbone products in perfect condition. Should the product not match your requirements on arrival or should you change your mind, you can send the product back to Bookbinder Conti Borbone.
The product may be returned only if:
- in its original condition as supplied to you (must be unused, unworn, unwashed and not damaged);
- with proof of purchase;
- with all packaging intact;
- within 10 days from the date of delivery.
After having sent a registered letter to Bookbinder Conti Borbone to this address: Bookbinder Conti Borbone, Milano, Corso Magenta 31, Italy, within 10 (ten) working days from the day of the product delivery, or after having sent a telegram or a which have to be confirmed with a registered letter sent within the following 48 hours, or by email at firstname.lastname@example.org. Please keep the receipt of the registered letters until you have received credit for your return.
Please note: Only after the authorization by Bookbinder Conti Borbone, the product can be returned. Conti Borbone will refund you in full excluding the delivery charge. Return costs are not pre-paid. Postage or other return costs will be the customer's responsibility and will be reimbursed by Conti Borbone only in the case of damaged, faulty or incorrectly supplied goods.
On the return pack the Customer should write their name and surname and "Recesso Shop-Now". Returned goods must be sent in one single shipment. Products that belong to the same order must be returned to Bookbinder Conti Borbone at the same time, otherwise they will not be accepted.
Bookbinder Conti Borbone will not issue any refunds for returns that do not satisfy all of the conditions indicated above.
Once the return has been processed (after Conti Borbone has verified and approved the above conditions) will send the customer an email notification. If the return is due to an error Conti Borbone has made (faulty or damaged goods) Conti Borbone will gladly refund the entire price for the purchased within 30 days from the day of the delivery of the registered letter. Shipping costs for the delivery of the purchased products shall not be refunded. The refund will be credited back to the same credit card used for the original purchase. No interests will be charged on your account: the currency date will be the date you ordered on Conti Borbone.
Return shipping risks are at Customer's own responsibility. Should the returned products not comply with the above mentioned conditions, the Customer will not be entitled to any refund of sums already paid to Conti Borbone; In this case the customer will be, nevertheless, entitled, at his/her own expense, to receive the products in the same conditions in which they were sent back to Conti Borbone. Should the customer not wish to receive the products in the conditions in which they were sent back to Conti Borbone, then, Conti Borbone will be entitled to keep the products and withhold the sums already received.
The refund on credit card is the only way of refund.
Customized and personalized items WILL NOT be replaced.